$19.85 flat shipping rate applies to all online products
Delivery Times
* The map below generally represents transit times for Ground shipments to commercial destinations. Transit times may differ between shipments to commercial and residential destinations. Ground business days are Monday through Friday (excluding holidays). Ground and residential deliveries are typically done between 9 a.m. and 8 p.m.
Estimated Delivery by State for Ground Shipping
Example: A package shipped via ground on Monday with a transit schedule of 2 business days (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.
Expedited Delivery
- We offer Overnight and economical 2-day and 3-day delivery options on many in-stock items.
- For rates and lead times, please call customer service.
Shipping Options for Expedited Delivery or Custom Products
- Orders that require guaranteed delivery will incur extra shipping charges. Please call for rates.
- We offer FedEx, UPS, USPS, and motor freight services.
- FedEx is our preferred carrier for most U.S. orders.
Using Your Shipping Account
- Provide your account number if you prefer to use your carrier (FedEx, UPS, etc.).
- You may need to handle carrier contact, paperwork, and claims.
- A small handling fee will apply for orders shipped on customer accounts.
Motor Freight Delivery
- For shipments over 150 lbs., LTL (Less Than Truckload) may be more cost-effective than FedEx or UPS. Shipping charges are FOB, factory.
- Additional services include:
- Liftgate Service: This is for unloading off the truck. Specify during checkout if needed.
- Inside Delivery: This is for unloading and delivering through the first door. Specify during checkout if required.
- Limited Access Locations: These may incur additional charges (e.g., schools, hospitals, construction sites).
International Shipping
- We ship to the U.S., Canada, and Mexico. For other destinations within the continental U.S., we can ship to an exporter of your choice.
- Please call customer service at 800 733-3545 if you need a freight quote before ordering.
Tracking Orders
- You'll receive a tracking number once your order is invoiced and shipped. Provide your email for electronic updates. If you have an account, tracking information will be in your dashboard.
Receiving Shipments
Inspecting Packages
- Check the package for damages before the delivery driver leaves, if possible.
- Note any damage or shortages on the delivery receipt. Refuse delivery only if the actual merchandise is damaged.
- Notify Customer Service immediately if you refuse a shipment (call 800 733-3545).
Handling Damages
- Do not return damaged merchandise. Instead, inspect all contents and report damages within five business days.
- Save all packaging materials and note any visible damage on the delivery paperwork.
- For freight deliveries, detailed notes on damage are essential to process claims.
Problems or Questions
- Incorrect or incomplete shipping information can incur extra costs. Ensure all details are accurate.
- For questions about your order, contact Customer Service at 800 733-3545, Monday through Friday, 8:30 a.m. to 5:00 p.m. Central Time.
Returning Orders
Important: Check Your Delivery ASAP
For Damaged Items
We carefully package all orders, but if anything arrives damaged, please follow these instructions:
- Keep all packaging materials (including the box).
- Take a photo of the damaged box and contents.
- Report the damage to us within 5 days by calling 800-733-3545 (Monday – Friday, 9:00 a.m. – 6:00 p.m. Eastern Time).
- If the box is damaged on arrival, note this on the carrier’s paperwork.
For Incorrect Items
If you received the wrong item, please compare it with the packing list. Contact our Customer Service team, and we’ll help make it right! Note that returns without prior authorization won’t be accepted.
Exclusions:
- Stock items are not returnable after 30 days
- Stock items for large volume quantities or special quoted prices are non-returnable and non-refundable
- Custom items are non-returnable and non-refundable
How to Pack and Ship Returns
Keep the original packing materials. All returns must be sent back in their original boxes with proper packing to avoid damage during shipping. If the original carton was damaged in transit, please use a similar sturdy box for the return.
Approved returns will have freight charges deducted, and a 20% restocking fee applies if returned within 30 days of purchase.
Changing or Cancelling Orders
We work hard to process orders quickly, so there’s only a small window to make changes or cancellations. No changes or cancellations can be made once an order is sent to the warehouse or production. Canceled orders will be refunded using the original payment method provided at the time of order.
Conditions and Limitations
We do our best to meet delivery dates, but we aren’t responsible for delays caused by things beyond our control. Shipping dates are estimates and rely on the timely receipt of any necessary info from you (like artwork or shipping details). All quotes follow “Industry Standard Appearance”—products are considered acceptable if minor imperfections aren’t noticeable when viewed from an arm’s length away.
If you have any questions or need help, don’t hesitate to reach out!